Frequently asked questions!

We offer three types of cleaning service. Standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A deep clean which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last three months. We can also offer you do move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra services like laundry or organization.

All of our cleaners work to our 58 point checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they offer a walk thru to ensure you are completely satisfied. That way you can be confident that all of the tasks have been completed to the highest NLZ Cleaning standard.

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. To see the extra things we do for deep cleans, take a look at our checklist.

Of course we do! At NLZ Cleaning we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know.

We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!

We service a number of locations. Primarily Nassau County, New York City and Jersey City. We also have teams in a few locations across the United States. Louisville, Indianapolis, Scottsdale, San Diego, Miami, and Baltimore.

Our cleaners will always try to arrive on time for your clean however please allow 30 minutes to take into account heavy traffic. We recommend if you need to leave your house for example by 10am that you book your clean for 9:30am to make sure the cleaners are there in plenty of time before you need to leave. We will give you a call if your cleaner is going to be late but please call the Customer Service Team at (516) 806-2103.

We typically send teams of 2, but for smaller properties we will usually send just one cleaner to get the job done.

Yes, our cleaning teams come completely prepared to make your house shine! They will bring the following:

1. Vacuum cleaner (if you don’t have one)
2. Mop and bucket
3. Kitchen and bathroom cleaner
4. Window and glass cleaner
5. Furniture spray
6. Oven cleaner
7. Non abrasive spray
8. Bleach
9. Non abrasive cleaner
10. Sponge cleaners
11. Cloths for windows, floors, furniture
12. Steel scourers
13. Gloves
14. Products against lime scale and mould

That’s ok if you don’t want to book online – we have a dedicated Customer Service Team here at NLZ Cleaning so just give them a call on (516) 806-2103 or email us at support@nlzcleaninglongisland.com and our team can help with your next step.

Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.

It is simple to amend or cancel your booking, you can either login to your account or please email us at support@nlzcleaninglongisland.com and we will take care of your request. Give us at least 24 hours’ notice and there is no charge to skip, move or cancel a visit — and if it is a timing problem rather than a cancellation, we will always find you another slot. If you cancel with less than 24 hours’ notice, we charge 50%.

Availability depends on the date, location, and cleaning team schedule. Choose an available time in the online calendar, or call (516) 806 2103 if you need help finding the soonest available appointment. We cannot guarantee same-day service.

Yes, of course! Just select the frequency of your clean, monthly, bi-weekly or even weekly, when you make your booking. To say thank you we will even offer you a NLZ Cleaning discount for booking a regular service. After your first booking your future appointments will be automatically booked in so you can expect your cleaner at the same time every week or twice a month.

Of course! We put you into control so you will be able to view and select available appointment times from our online calendar.

NLZ Cleaning provides residential cleaning across Nassau County and Queens. If you are unsure whether your address is within our service area, contact us at support@nlzcleaninglongisland.com or (516) 806-2103 before booking.

Absolutely! We put you in control so if you have got a particular product you would like us to use in your kitchen or a precious item you want us to avoid when dusting just include the information in your booking. We will then pass these details onto the cleaner.

Once you have completed your online booking you will immediately receive a confirmation email. This is there to reassure you that your booking has gone through. We will then assign our best available cleaning team to complete your house clean. Once we have assigned a cleaner we will send you another email with their name so you know who to expect. We also send text message and email reminders to you before the clean, to make sure you don’t forget!

It is simple to edit your booking online. So if you change your mind and decide to add on an oven clean or choose to book a deep instead of a standard clean we can accommodate that request. If you wish to edit your booking less than 24 hours before your clean then please call the Customer Service Team at (516) 806 2103.

For an extra charge you can book a number of services on top of your clean including:

1. Cleaning inside the oven
2. Cleaning inside the fridge
3. Cleaning the inside of your windows
4. Professional carpet cleaning

We would like to say no, that anything is possible here at NLZ Cleaning. However we don’t clean the outsides of windows, mow lawns or babysit your kids. However if you do have any special requests or want a hand in arranging any of the above then just get in touch as we would love to help you.

Of course, just include the information when you make a booking and we will pass on the details to your cleaner.

It’s easy, all you need to do is include the code on the booking form when asked and the discount will be applied from your booking instantly.

We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment

We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.

Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com

If you cancel your clean later than 5pm the day before your scheduled clean, we have to charge you a cancellation fee of $70. If you re-book a clean with NLZ Cleaning then half of the cancellation fee will be applied towards your next service.

Oh yes! Our comprehensive insurance coverage delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.

We have $1,000,000 public liability insurance. That way you have total peace of mind that your home and belongings are protected. If you have any questions about our policy please email support@nlzcleaninglongisland.com

No you don’t need to be home while we clean your house. If you would like to leave the key with a neighbor or somewhere secure. Just add instructions when you make your booking. On your first clean with NLZ Cleaning we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn’t always possible.

If you book a regular clean with us, just ask and we will send the same cleaner whenever we can. If you would like to leave your keys with your cleaner they will keep them secure for your next clean.

We hire only the most motivated, reliable and experienced cleaners in the area. To be accepted as a cleaner for NLZ Cleaning all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams. Finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.

Simple, just email us at support@nlzcleaninglongisland.com telling us a bit about your cleaning experience, and we’ll help you apply.

Yes, we will. Your cleaner will need to take a well deserved vacation from time to time and when they do we will send another reliable cleaner to complete your clean to the usual NLZ Cleaning standard.

Yes, we are a close knit team here at NLZ Cleaning and we have got a close relationship with all our cleaners. We pride ourselves on allowing our cleaners to work flexibly which is important where they have children to collect from school or other caring responsibilities. We also pay our cleaners more than other cleaning companies do, this is so we attract only the most experienced and reliable cleaners in your area.

Sure, you will get the same team every time. Unless someone is unwell or enjoying a well deserved vacation  we will keep sending the team that you are comfortable and familiar with.

We will send you an email once the clean is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.