What’s included in your Housekeeping Service?
NLZ Cleaning’s pay-as-you-go Housekeeping Service is specially tailored for Airbnb hosts. Our fully trained housekeepers will do a full service clean of your flat (service times depends on the size of the flat), make the beds up in fresh linens, replenish amenities such as toilet roll, shampoo and shower gel, tea, coffee and sugar. Trust us, when we are done with your home, your guests will give you a 5 star rating!
When we clean a flat after a guest leaves, our housekeepers will try and provide a heads up on any obvious and substantial damages caused by the guest. That said, we can’t promise to report every mark, stain or scuff as it is unrealistic to provide a full inventory in the time allocated.
What do your Housekeepers not do?
We do not promise a set amount of time per service. In other words, when you book with us, you get a service (outlined above) but not a set number of hours of service. Our team will get your home guest ready and our focus is on presentation for guests – this means that within your service time, we will not provide deep cleaning.
For various reasons including insurance, our housekeepers will not be able to help with the following items:
Oven cleaning (we will clean trays though),
Window Washing, Washing Walls,
Carpet Treatment or Deep Cleaning,
Cleaning of exterior windows, Animal waste removal,
Gardening & garden shed cleaning,
Garden and/or Patio cleaning,
Mould and/or bio-hazardous substance removal,
Industrial cleaning, The lifting of heavy furniture,
Cleaning surfaces above arms reach,
Cleaning of heavily soiled areas,
Extermination (insects etc.),
Yard work or garage cleaning
Do you provide cleaning products?
Yes we most certainly do! Our housekeepers will come equipped with basic surface cleaners – nothing fancy. If you want us to use special cleaning products for your apartment, just make a note when making a booking.
What do I need to provide?
You will need to provide a vacuum, toilet brush, a bucket and a mop. Top tip – invest a good quality vacuum as the cheaper varieties break or lose their suction very quickly. We recommend a Shark brand vacuum if you have thick carpets and a O-Cedar Microfiber mop. Our housekeepers will thank you for it!
We will also need 1 set of keys if you are booking housekeeping service only and 2 sets if you are planning to book housekeeping and check in services. If we only have 1 set of keys and need to do housekeeping and check in on the same day, there may be an additional charge for transporting the keys
Can I book laundry on its own?
Yes, we can just handle your laundry for a flat fee of $50 for pick up and drop off of bedding and towels.
Can you wash my sheets and towels?
Yes, we offer a laundry service so we will wash your sheets and towels. Freshly laundered linens are part of our housekeeping service.
Can I make special requests for housekeeping service?
Please feel free to add booking notes when you make your booking and our team will follow the requests and instructions when they are servicing your home. Do ensure that the instructions are precise and easy to understand and do not involve anything that is not included in our service offering (See section on Services).
What does a check in service include?
A Check in service buys you 90 minutes of waiting time with one of our lovely welcome pros. They will greet your guests, show them around the flat, provide any instructions that you have given to us about the property such as Wifi and operating the TV and also give them some great local tips! Please let us know these details by forwarding us your House Manual or general guidelines ahead of your guests’ arrival.
Will the Welcome Pro be a point of contact for the guest?
On the day of the check in, the welcome pro will contact your guest via text/Whatsapp to check whether the guest is on their way and is not lost! But before and after the check in, please do ensure that your guest knows that you are their point of contact and not the welcome pro.
What if my guest is running late for check in?
Our team will wait for up to 90 minutes for your guests to arrive from the time you book the check-in. We appreciate that travel plans can go awry, and we ask that you and your guest keep us updated if they will not arrive within the allocated 90 minutes. If your guest runs late and does not give us more than 2 hour warning, we will have to charge an additional $35 per hour of waiting time. If your guest has not replied to our check-in team’s texts and calls and is running late for 60 minutes, we will call and email you to notify you of the situation.