What if my guests haven’t left when your housekeeping team arrives?

We always recommend telling your guests a check out time if you have housekeeping booked in. If they have not left yet, we will contact you to let you know. Our team is happy to work around packed luggage, but if the guests possessions are all over the home, and the guests are not there to pack them away, we may not be able to service your home. We will always contact you if that is the case. If we cannot reach you, our team will wait for half an hour, if they still aren’t able to start they will leave. Please note, if you book AM or all-day flexibility, your service may be at 8am so it is important to ensure your guests have left or are warned they will need to let the housekeeper in to start the service.