What if my guest is running late for check in?

Our team will wait for up to 90 minutes for your guests to arrive from the time you book the check-in. We appreciate that travel plans can go awry, and we ask that you and your guest keep us updated if they will not arrive within the allocated 90 minutes. If your guest runs late and does not give us more than 2 hour warning, we will have to charge an additional $35 per hour of waiting time. If your guest has not replied to our check-in team’s texts and calls and is running late for 60 minutes, we will call and email you to notify you of the situation.