What if my guests haven’t left when your housekeeping team arrives?

Jun 5, 2017 · 1 min read

We always recommend telling your guests a check out time if you have housekeeping booked in. If they have not... View Article

Can you do back to back bookings?

Jun 5, 2017 · 1 min read

No problem! Book your service for the first set of guests check out time, and we’ll have the place turned... View Article

Jun 5, 2017 · 1 min read

Please always book your check-ins for the time your guests will arrive. Our team always aim to arrive at least... View Article

Jun 5, 2017 · 1 min read

Our team will wait for up to 90 minutes for your guests to arrive from the time you book the... View Article

Jun 5, 2017 · 1 min read

On the day of the check in, the welcome pro will contact your guest via text/Whatsapp to check whether the... View Article

Jun 5, 2017 · 1 min read

A Check in service buys you 90 minutes of waiting time with one of our lovely welcome pros. They will... View Article

Jun 5, 2017 · 1 min read

Please feel free to add booking notes when you make your booking and our team will follow the requests and... View Article

Jun 5, 2017 · 1 min read

Yes, we offer a laundry service so we will wash your sheets and towels. Freshly laundered linens are part of... View Article

Jun 5, 2017 · 1 min read

Yes, we can just handle your laundry for a flat fee of $50 for pick up and drop off of bedding... View Article

Jun 5, 2017 · 1 min read

You will need to provide a vacuum, toilet brush, a bucket and a mop. Top tip – invest a good... View Article